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Answers or refers the questions of patients, visitors, and fellow employees in an appropriate manner.

Demonstrates knowledge concerning the operations of the various hospital departments.

Completes insurance eligibility checks and verifies benefits through electronic means.

Initiates electronic and/or telephone inquires to physician offices, insurance payers, employers and internal business partners.

Electronically records and updates patient information in a timely, accurate fashion.

Completes and scans the following documents with 95% accuracy: Consents, MFM, Coordination of Benefits, insurance cards, photo identification, and any other paperwork.

Demonstrates knowledge and is able to navigate competently in multiple computer systems.

Demonstrates knowledge of Revenue Cycle and the impact of Patient Access on all areas, from point of service collections to timely and accurate billing.

Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.

Contributes to opportunities and processes for continuous improvement.

Manages work schedule efficiently, completing tasks and assignments on time.

Uses organizational and unit/department resources efficiently.

Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.

Demonstrates teamwork by helping co-workers within and across departments.

Uses effective service recovery skills to solve problems or service breakdowns when they occur.

Provides directions or help to patients and customers with finding their way. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.

Provides accurate information and timely updates to patients and customers.

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Presents a friendly, approachable, professional demeanor and appearance.Demonstrates I- CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.Collects and enters pertinent patient information and informs of hospital policies and procedures.Ensures patient safety and satisfaction through courteous, timely and accurate registration.

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The Patient Access Specialist reflects the mission, vision, and values of Northwestern Medicine, adheres to the organizationвЂ™s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. As an integral part of our team, youвЂ™ll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. This patient-first approach is what sets us apart as a leader in the healthcare industry.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace.